When it comes to your association management software – the software you use every day to manage your organization – shouldn’t you love it?
Hundreds of medium-to-large sized associations use NetForum for their association management software (AMS). Why? Because NetForum offers unmatched out-of-the-box functionality, limitless flexibility, and a modern enterprise architecture. It provides the tools, information, and inspiration associations need to achieve sustainable growth and deliver great member experiences.
Let’s take a closer look at why associations have turned to NetForum for more than 20 years for their AMS solution:
1. Built for associations
NetForum was built specifically to support associations. It’s easy to use, yet it includes extensive AMS functionality to help you manage everything from memberships, marketing, and certifications to chapters, fundraising, and accounting – all in one system.
2. Flexible customization options
When you have complex processes and unique needs that can’t be addressed through software configuration alone, then flexibility, scalability, and customization are major benefits of NetForum. With NetForum, the underlying Microsoft technology platform allows your developers to go down to the .NET base code to tailor the system to your exact needs. Your internal developer team or the NetForum team of in-house professionals can build custom solutions when needed.
3. Boundless integration potential
NetForum employs open APIs to integrate with leading service and application providers to provide best-of-breed technologies for everything your organization needs – from social media and digital marketing to accounting and finance solutions. Partners appreciate NetForum’s straightforward certification process and complete XML integration library, while clients appreciate the diversity of products and services available.
Learn tips on what to consider when shopping for new association management software. Read the Association Management Software Buyer’s Guide
4. Proven Microsoft technology platform
Today’s NetForum was created in partnership with Microsoft. The NetForum research team collaborated with Microsoft to review architecture and navigate NetForum’s place in the Azure Marketplace. This allows NetForum to bring cutting-edge technology to customers faster and more reliably. Here are some of the benefits of the Microsoft partnership:
- Best-in-class security and reliability
- A broad range of training and education options
- Capabilities built on the Microsoft Azure cloud computing platform for enhanced data security and governance, powerful scalability, and optimal performance, with benefits including:
- 1 TB of Azure document storag
- Global Azure disaster recovery
- Reliability on par with Salesforce, with 99.9 – 99.99 uptime
- Self-healing infrastructure that responds to higher workloads
- Automatic updates that are seamlessly rolled out four times per year
5. Streamlined implementation option
When you want to get up and running fast, NetForum offers a streamlined implementation option. It’s a faster, easier alternative to a customized AMS implementation. It provides 10 of NetForum’s most popular AMS modules pre-configured to work for most association’s needs, cutting implementation to a fraction of the time it would take for a custom implementation. With this option, you can begin using NetForum right away, yet continue to add on to NetForum and customize it as your association’s needs grow and change.
6. Optional automatic updates
With NetForum, you can schedule product updates, or they can happen automatically– based on your location anywhere in the world – with no added charge. So, even if you opt for the convenience of automation, there’s no need to worry about budgeting for it.
7. Predictable costs
Your association must be careful with budgets and control costs as best as possible. The NetForum fee structure supports your bottom line with a fixed-cost structure, no charge for quarterly product updates, and no charge for additional customer relationship management (CRM) software, as NetForum includes built-in CRM functionality.
8. Easy process automation
NetForum allows you to simplify and streamline your day-to-day operations by automating common tasks using a graphical workflow builder. You can define automations as a specific response to an activity, such as sending a welcome email, or by building a combination of action items to create a complete set of actions, such as processing a product return.
Discover how your association can work more efficiently. Read the infographic, 5 Ways Your Association Can Work Smarter (Not Harder)
9. Advanced member engagement scoring
NetForum’s proprietary A-Score™ technology measures the engagement of your members based on your organization’s unique needs. You can determine the interactions most meaningful to your organization, and then weight their value and analyze member history to see which individuals are most involved. This type of insight helps you make smarter, faster decisions when it comes to connecting with your members.
Learn more about the power of engagement scoring. Read the guide, Improve Your Association’s Member Experience with Engagement Scoring
10. Powerful (yet easy) reporting and data analytics
NetForum provides hundreds of standard reports for visibility into the health of your organization. It also allows you to quickly modify standard reports without the need for IT help. And NetForum includes configurable dashboards for a quick view of key data. In just a few clicks, you can drill into a graph or chart to view the data behind it.
In addition, Nucleus Data Analytics for Associations, the first data analytics solution developed specifically for associations, is available in NetForum AMS. It gives you powerful data visualizations that can help everyone at your association gain new insights, make more informed business decisions, and deliver greater member value.
11. Support when you need it
The NetForum support team consists of experienced technical professionals who are ready to help. Customer support is available by phone, email, and online via the NetForum Support web portal, where you can log requests, which are then given tracking numbers for easy reference. Plus, you have a Customer Account Manager and a Customer Success Manager to help.
12. Self-service when you want it
When you want to help yourself, NetForum end-user documentation, including the entire user manual, is accessible online. In addition, you have access to technical and new release documentation as well as documentation for data structures, reporting tools, developer’s toolkit, and content management system (CMS). This information is supplemented with customer comments and code samples.
13. Robust user community
The NetForum Users’ Group is an active, independent group with about 700 members. The group facilitates communication among users of NetForum and provides a unified point of view in discussions with the NetForum team. The group focuses on solution sharing by pooling resources and information. It also promotes the long-term success of the product by providing support for the NetForum team through market research and product testing, among other initiatives.
14. The power of the Community Brands family
NetForum AMS is part of Community Brands’ connected network of solutions for associations, which includes solutions for learning management and and online career center. The products work together to help your team operate efficiently and effectively while driving membership growth, engagement, and revenue, as well as enhancing member value.
Here are two NetForum integrations that are part of Community Brands solutions that you can benefit from:
- Crowd Wisdom learning management system (LMS) helps you provide members with engaging online learning opportunities throughout the year. This approach allows you to accommodate your members’ schedules, learning preferences, and training and certification needs.
- Using YM Careers job board software and career solutions, you can easily build an online career center that enhances the member experience by providing the career development resources members want. It can also